All items are individually crafted by artisans and monks, resulting in natural variations between pieces. We kindly ask for your understanding of this before purchasing.
While we strive to display body colors as accurately as possible, the actual color and brightness may differ from what you see on your device. We appreciate your understanding.
If the variation falls within the above range, it is considered within our inspection standards, and we cannot accommodate requests for exchanges or returns.
Changes or Cancellations After Ordering
Please carefully review your order details in the shopping cart before placing your order.
Once your order is confirmed, changes to items, sizes, colors, quantities, or designs cannot be made.
We also cannot accept cancellations after an order is placed solely because you wish to expedite the shipping date.
Returns and Exchanges After Receiving the Product
We cannot accept returns, exchanges, or cancellations for any reason based solely on customer preference. While products undergo thorough inspection, we ask that you also inspect the product upon arrival.
In the unlikely event of a defective item, please contact us via the inquiry form or email shop@zensei-artisan.com within 7 days of delivery, including your order number.
We cannot accommodate exchange or return requests made after 7 days of delivery.
We cannot accept returns without prior notification.
We will cover return shipping costs for defective items.
When sending the item back, please ship it “collect on delivery” (COD).
Please send returns to the following address: 【Return Address】 Nihonbashi CET Building 2F, 2-28-4 Nihonbashi, Chuo-ku, Tokyo 103-0004, Wakapal Co., Ltd. 〒103-0004 東京都 中央区 東日本橋二丁目28番4号 日本橋CETビル2階 株式会社ワカパル
When returning the item, we kindly ask that you write your order number in the “Item Name” field on the shipping label (shipping slip).
Regarding Refunds
If we are unable to procure the item for exchange due to reasons such as stock shortage, we will refund the payment.
Refunds will be processed after the defective item arrives at our facility.
For convenience store payments, refunds are not processed at the convenience store location.
Refunds are processed promptly after confirming the defective item. However, the actual timing of the refund may vary depending on the payment method and the collection agency, so we kindly ask for your understanding in advance.
