2F Nihonbashi CET Building, 2-28-4 Higashi-Nihonbashi, Chuo-ku, Tokyo 103-0004
Contact Information
MAIL: shop@zensei-artisan.com
Sales Price
We sell at the price displayed based on the quantity entered by the customer.
The price displayed when the customer confirms their order is the product price. (Also stated on the order confirmation screen and in the order confirmation email.)
The sales price does not include shipping fees or handling charges.
The sales price may change without prior notice, but we will not charge the difference even if the price changes after the order is confirmed.
Payment Methods
Credit Card (AMEX/JCB/VISA/MASTER)
Apple Pay
Google Pay
PayPal
Payment Timing
Credit Card Payment: Charges occur after the product arrives.
Product Delivery Timing
We ship within 7 to 14 business days after your order is confirmed.
Depending on product characteristics, inventory status, and delivery location, it may take longer than 14 business days.
Shipping and Delivery Fees
Within Japan
Free shipping on orders over ¥30,000 (tax included)
Shipping fees vary by destination and are displayed at checkout.
Outside of Japan
Shipping fees vary by destination and are displayed at checkout.
Please note that international orders may be subject to import duties and taxes (including VAT), which are the buyer's responsibility and are incurred once the shipment reaches the destination country.
Import duties are not covered by free shipping.
Delivery times may vary depending on weather conditions, traffic, product availability, and the delivery address.
Returns and Exchanges
We generally do not accept cancellations or returns after an order is confirmed due to customer preference.
We will process returns if the item is determined to be incorrect, damaged, soiled, or defective, and is unused.
If you receive a defective item, please contact us via email within 7 days of delivery.
We cannot accept exchange or return requests made after 7 days of delivery.
We cannot accept returns sent without prior notification.
We will cover shipping costs for returns or exchanges due to our fault.
If we cannot procure an item for exchange due to stock shortages, we will refund the purchase price.
Refunds cannot be processed at convenience store counters.
This service operates on a made-to-order basis based on customer orders.
If we are unable to contact you for any reason, if you refuse delivery, or if the item is returned due to exceeding the carrier's storage period, we will charge you the full product cost and any necessary fees incurred, regardless of the reason.
Product Cost (Actual Expense)
Cash on Delivery Fee (Varies by Product Cost)
Round-Trip Shipping Fee
Return Processing Fee (¥2,200 including tax)
Certified Mail Issuance Related Expenses (Actual Expense) Please be advised that if we deem the situation malicious, such as when contact cannot be made or refusal occurs without valid reason, we may consider legal action.